Category: customer service

If you’re a website owner looking to improve your user engagement and customer support, having a…

If your brand doesn’t have a decent social following in 2023 – then it’s surely missing…

Customer lifecycle management is tracking and guiding customers through different stages of the sales funnel using…

The relationship between a marketing agency and its client is one of the most important factors…

Customer service is a major source of frustration for the majority of consumers. According to a…

According to Spiegel, roughly 95 percent of online shoppers read reviews before purchasing a product. The…

Event planning and catering business can be an exhausting undertaking so planners usually try to use…

A number of factors come into play, from consistency in messaging to effectively dealing with mistakes…

If you’re new to help desk software, or just getting started with the tool, check out…