A Review of the 10 Best Live Chat Apps to Boost Your Customer Support…

The need to improve service delivery puts a lot of pressure on businesses, and a particular area of contention is customer support.

Traditional communication systems such as phone calls, email, and self-service were just not good enough, and this gave birth to live chat apps, which are quickly becoming the industry standard. 

What Makes a Great Live Chat App?

There are a lot of live chat apps available out there, and unfortunately, a lot of them are mediocre at best.

To experience the complete benefits of using live chat, you need to choose an app that comes with all the features that make live chat the preferred option for businesses the world over.

Some key features of a great live chat app are:

• Quick response
• No download necessary for customers
• Easy to use interface
• Always available 24/7
• Lead generation by capturing emails
• Flawless integration with your website
• Personalization to meet business style and standards

Why Use Live Chat App for Customer Service?

At times, moving away from tradition is not easy, but in the case of replacing traditional means of communication with live chatting, the advantages are plain to see.

Convenience and reliability are what customers want more than anything else when it comes to customer support. 

Any problem that the customer has needs to be solved as quickly as possible, to avoid frustration.

Live chat does that better than anything else on the market and all customers need to do is hit the chat button, and someone will be there to assist.

Some of the common problems usually faced by support teams, but easily solved by adding a live chat widget, are:

• Varying time zones make phone calls difficult and awkward
•  Emails take too long to get a response
• Self-service platforms are too impersonal and don’t always cover all possible issues

With a great live chat app, not only will all these problems be a thing of the past, but support team members will also be able to multitask, sometimes even chat with multiple customers at the same time, without compromising on service delivery.

This is why, when given the various options of communication, the prevalence of customers, will opt for the live chat app.

10 Best Live Chat Apps To Choose From

When it comes to choosing the right app for your business, a lot of things have to be considered.

Making the wrong choice at this stage will severely limit your ability to be 100% available, and helpful to your customers. 

Here, we shall review some of the best live chat apps on the market, and showcase their virtues to help you decide which one will best suit you.

1. Chatway

Exceptional customer support is no longer a luxury, but a necessity for businesses of all sizes. To ensure your customer interactions are efficient, personalized, and timely, you need the right tools at your disposal.

Chatway is your ultimate solution for elevating your customer support game.

Experience firsthand how Chatway enhances your customer support with its user-friendly features and seamless integration:

• Real-time Communication: Engage with your customers in real-time, providing instant solutions and building stronger connections.
• Customizable Interface: Tailor the chat widget to match your brand’s identity, ensuring a consistent and professional appearance.
• Visitor Insights: Gain valuable insights into visitor behavior, preferences, and pain points, empowering you to provide proactive support.
• Team Collaboration: Collaborate with your support team through internal chats, ensuring a unified and efficient approach to customer inquiries.

The best part? Chatway offers all these incredible features for free.

Pros

• Free to use
• Excellent customer service
• Available on mobile and desktop

Pricing: Chatway is available for free. Try it here!

2. Chaty

First on our list is Chaty, a live chat app trusted by more than 150,000 users worldwide. It’s not for nothing that this app regularly receives five-star reviews from most of its users.

The moment you start using Chaty, you will know the difference between simply giving support to your customers, and building a strong relationship with them.

The Chaty live chat app covers all the popular social media platforms such as Facebook, Whatsapp, Telegram, Viber, and more than 20+ others, giving your customers instant access to your support team from wherever they may be.

This allows frictionless communication because customers can talk to you using platforms that they are most comfortable with, rather than restricting them to an independent chat app.

The user interface of Chaty is very good even in its original form, but the developers went a step further, allowing you to customize the platform to suit your brand’s unique style.

With just a few clicks and you can change color, font, button placement, and a host of other features.

This versatile chat plugin for websites has fully customizable triggers and targeting features that allow you to select when to reach out to the right customers.

You can choose to select customers based on scroll time, exit intent, or specific date ranges.

To top it all off, Chaty offers free chatting for up to 50 visitors per month, and for those wanting a bit more, the prices are very competitive. Some stand out features of Chaty are:

• Supports 20+ social media platforms
• Fully customizable
• Great user interface
• Awesome triggers and targeting features
• Works out of the box
• Supports Whatsapp plugin for website

Pricing: Free up to 50 visitors then starts at $9/month 

Try Chaty for free!

3. Tidio

There is a reason why Tidio is listed as a top 10 WordPress chat plugin, and that is due to its enviable list of powerful features, such as its easy website and email integration.

Lead generation is also made easy thanks to Tidio’s free, simple, chatbot plugin, that helps improve customer support.

Tidio is very easy to use, even for first-time visitors, thanks to its user-friendly and clear interface.

The simplicity it displays belies the great depth of features on this live chat app and its industry-standard software system, which allows easy integration with mobile software on both Android and iOS platforms.

Some noteworthy features of Tidio are:

• Email integration
• Shared team inbox
• Multichannel capability
• Preview of visitors
• Instagram integration

 Pricing: From $39/month

4. Livechat

When looking for a superb customer experience, look no further than Livechat. Its wide range of features allows you to solve customer problems and anticipate their questions faster than ever before.

This will save you a lot of time in the long run and also helps to build a great reputation for efficiency and competency.

One of our favorite features is the message-sneak-peak, which allows you to see what the customer is typing in real-time.

This allows you to develop an idea of what kind of help the customer might be looking for, and start formulating a great response to have ready by the time the customer hits send. 

Here are some of the great features that Livechat has to offer:

• Message-sneak-peek
• Great customer engagement
• Chat widget customization
• Top-level security encryption

Pricing: From $16/month

5. HelpCrunch

HelpCrunch is ideal for businesses that are looking to save a lot of valuable time and resources by bringing all their customer support tools under one roof.

There is no need to constantly switch from one app because you need a messenger WordPress plugin, and then back to the other app looking for a Shopify chat plugin. HelpCrunch brings it all right there at your fingertips.

One way to really impress customers is by offering them support before the problem even comes up, thanks to the proactive chat messages offered by HelpCrunch, which provide the support team with detailed customer information.

On top of all this, HelpCrunch also offers these amazing:

• Customer satisfaction feedback
• Knowledge base integration
• Facebook compatibility
• Customizable pop-ups

Pricing: Starts at $12/month

6. Zendesk Chat

This great live chat app is built to meet the customers’ needs in every way, and give your team the best chances of success, therefore benefiting the reputation of your business.

Zendesk’s fully customizable, and flawlessly integrated platform allows you to give customers what they really want, which is instant connectivity, anytime, anywhere.

The integrated help center empowers customers to take matters into their own hands, where possible, and help themselves with some of the minor issues that do not really require any support personnel.

This leaves your team free to tackle other more pressing concerns.

Zendesk also offers:

• Personalized and automated AI bots
• Simple-to-use platform interface
• Free trial
• Innovative collaboration tools
• Agent workspace management

Pricing: From $19/month

7. Hubspot Chat

At times customers use different platforms to communicate the same issue, and it is in such circumstances that Hubspot triumphs.

Using this app, you can bring together all the emails, call logs, and live chats addressing the same issue from one customer.

This means there is no need to go over the same details again because Hubspot keeps you up to date.

Does a customer have a problem that requires a few days to solve?

No problem, because Hubspot has a ticketing option that allows both the support team and the customer to return to the last point where they left off, and therefore continue solving the problem at the same pace. 

That’s not all Hubspot has to offer. Other exciting features include, 

• High-quality VoIP calling 
• Knowledge base
• Live chat
• Customer portal

Pricing: Free

8. Chaport

The unique, personalized feel of Chaport is a great hit among customers who value person-to-person service delivery.

Furthermore, the auto-inventive tool makes it easy to identify what type of customer you are dealing with, thereby allowing you to tailor-fit your support structure in accordance with their needs.

Another useful feature for dealing with particularly trick problems is the group chat option.

The Chaport chat widget allows you to rope in different support experts onto the same chat so that they can work together with the customer to solve the same problem.

Other Chaport features include:

• Easy and free signup
• Live chat
• Knowledge base

Pricing: Free

9. Engagebay

Engagebay prides itself in converting website visitors into happy customers, no matter what problem they had.

This is partly due to the wonderful software and clear user interface that allows easy communication between the customer and the support team.

The contact management system and ticketing options mean that you will always be up to date with the progress of any given customer issue.

No need to go back and forth looking for any details that might be required to solve the customer’s problems.

Some other great Engagebay features are:

• Free live chat software
• 360-degree customer view
• Appointment scheduling

Pricing: Free

10. LiveAgent

LiveAgent has a particularly good knowledge base for customers to access and get information about the app, or about how to solve small problems on their own.

Features such as ticketing, live chat, and email integration all come as standard on this platform.

If you are not convinced whether this is the right app for you, then you can try their 14-day free trial period to get a real feel of the software.

There are no hidden fees, and the free trial works in just the same way as the paid app.

 Some interesting features to consider are:

• Great user interface
• Integration of chat plugin for website
• The top-rated help desk team

Pricing: From $15/month

11. Smartsupp

The great shared inbox feature of Smartsupp is one of its standout features. Using this option, all team members are kept up to date with whatever customer issues their colleagues are dealing with.

This means should anyone need some expert advice on a particular problem, then instead of explaining the whole thing over again, it’s a simple matter to just refer the team member to the conversation in question.

The security levels and protocols of Smartsupp are also top of the range because the app is 100% cloud-based.

Cloud integrated apps are protected by state-of-the-art, high-level encryption that is designed to keep out internet hackers.

This keeps any shared information private and secure. 

Smartsupp also has the following features:

• Ticketing option
• Multichannel live chat system
• Real-time calling

Pricing: $15/month

Conclusion

If you are in the market for a live chat app for your business, then this review’s information should help you choose which app has the right features that your company needs.

All the above-mentioned apps are awesome in their own right.

If you’re looking for the most user-friendly tool, then head on to Chaty. All the latest tools and software innovations are available to you, free of charge.

And if you are interested in the extra features, then for as little as $9.00, you can have all the industry-standard support systems made available to you and your customers.

The goal of any business is to have happy and satisfied customers who will keep coming back.

That is why you need live chat apps such as Chaty to help you stay ahead of the curve by delivering world-class customer support.

If you do not have it already, then hurry now and sign up for free!